Payment Policy

We accept online payments through the following modes:

• Debit and Credit Cards: VISA and MasterCard

• UPI: All major UPI platforms

• E-Wallets: Supported wallets available at checkout

All payments must be completed in full before an order is processed or shipped.

Orders are considered confirmed only after successful payment. We do not accept cash on delivery or offline payment modes unless explicitly agreed in writing.

If a payment is debited but the order is not confirmed, customers are advised to contact us at info@nationalcolouragencies.com with payment details for verification.

Shipping & Delivery Policy

Order Processing

• Orders are processed within 3 hours of successful payment

• 99% of orders are dispatched within 24 hours

Processing and dispatch occur on working days only.

Shipping Coverage

• We ship pan-India

• Orders are shipped through our logistics partners:

  • BlueDart

  • DTDC

  • India Post

  • Delhivery

The courier partner is selected based on serviceability and destination.

Delivery Timeline

• Estimated delivery time ranges from 3 to 10 working days

• Delivery time depends on the customer’s geographic location and courier network

Delays caused by courier companies, weather conditions, strikes, regulatory checks, or force-majeure events are outside our direct control.

For delivery-related queries, customers may contact us at info@nationalcolouragencies.com.

Return, Replacement & Refund Policy

We follow a strict but fair return and refund policy due to the nature of our products.

Eligibility for Replacement or Refund

Returns or replacements are accepted only in the following cases:

• Product received is damaged

• Product delivered is incorrect

Reporting Timeline

• Customers must notify us within 10 days of delivery

• Requests raised after this period will not be accepted

All requests must be emailed to info@nationalcolouragencies.com with:

• Order details

• Description of the issue

• Supporting images (where applicable)

Return Conditions

• Returns are accepted only after prior authorization

• For wrong product deliveries, the item must be returned unused and intact

• No returns or refunds will be processed without approval

Post-Approval Options

Once approved, customers may choose one of the following:

• Replacement with another product of equal value

• Full refund after the returned product is received and verified

Refund Processing

• Eligible refunds are processed within 7–8 working days after approval and receipt of the returned item

• Refunds are issued to the original payment method